Exchange and return

At Candy Factory, we strive for customer satisfaction and offer a hassle-free return policy for non-food items. In accordance with legal regulations, you have a 14-day reflection period to reconsider your purchase. During this time, you can notify us in writing if you wish to cancel your order. For hygiene reasons, this policy only applies to non-food products (21% VAT); food items (6% VAT) are excluded.

Return Conditions for Non-Food Items:

  • Reflection period: 14 days from the date of receipt.
  • Costs: Return shipping costs are the responsibility of the customer.
  • Refund: Once we receive and inspect the returned item, we will refund the purchase amount to your account.

Check Your Order Upon Delivery:

If you receive a product that is incomplete or damaged, please contact us in writing immediately. If your claim is valid, we will arrange a replacement or refund.

Contact Information:

  • Email: info@candyfactory.be
  • Phone: +32(0)468217418
  • WhatsApp: 0468 21 74 18 (available during business hours)

Visit Our Physical Store:

  • Turnhout: Gasthuisstraat 65, 2300 Turnhout

Our store is open from Monday to Saturday, 10:00 AM – 5:00 PM.

Shop with confidence at CandyFactory.be and explore our wide range of delicious treats!