Exchange and return

Legally, the buyer is entitled to 14 days reflection period, within which the buyer can notify Candy Factory in writing that he wants to abandon the purchase. The buyer bears the transportation costs for returning the purchase and the purchase amount will be refunded. In practice, Candy Factory can only apply this right on non-food articles (21% VAT), from a hygienic point of view. This includes all food articles (6% VAT).

The buyer has to check the delivered goods upon receipt. If it appears that the goods are incomplete or damaged, the buyer should immediately notify Candy Factory in writing and the goods will be replaced or refunded if the complaint is justified.