Frequently Asked Questions
Welcome to the Candy Factory FAQ! Here you’ll find answers to the most common questions about our products, orders, and services.
Can’t find what you’re looking for? Feel free to contact us at info@candyfactory.be or call us at +32(0)468217418.
1. Allergy Information & Ingredients
We strive to provide detailed allergy and ingredient information on our website.
If you have specific questions about a product, please reach out to us, and we’ll be happy to assist you.
Note: This information is provided by our suppliers, and Candy Factory cannot be held responsible for potential inaccuracies.
2. Bulk Orders
Want to place a large order for a specific product?
Send us an email at info@candyfactory.be to check availability, as some products may have limited stock.
3. Delivery Time
If all items in your order are in stock, your package will be shipped within a few days after payment confirmation.
If any items are out of stock, we will wait to ship your order until it is complete. You will receive an email notification regarding the status.
4. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking details to monitor your package in real-time.
5. In-Store Pickup
Would you like to pick up your order in person?
You can choose to collect it at one of our physical stores in Turnhout or Herentals.
We will notify you when your order is ready for pickup.
6. Wrong Item or Order Issue
Noticed a mistake in your order?
Contact us as soon as possible at info@candyfactory.be, and we will find a quick and suitable solution for you.
7. Expiration Dates & Date Formats
Some American and Asian products use different date formats. Here’s what to look for:
- American format: MM/DD/YYYY (e.g., 06/01/2025 means June 1, 2025).
- Asian format: YYYY/MM/DD (e.g., 2025/06/01 means June 1, 2025).
If you are unsure about an expiration date, feel free to contact us.
8. Website Issues or Bugs
Encountered a problem on our website?
Let us know at info@candyfactory.be so we can fix it and improve your shopping experience.
9. Website Certification & Trust Labels
We have chosen not to use paid website trust labels.
Instead, we believe in customer satisfaction, word-of-mouth recommendations, and our commitment to quality as the best indicators of our reliability.
10. Other Questions
Do you have any other questions?
Don’t hesitate to contact us via email at info@candyfactory.be or call us at +32(0)468217418.
Our team is happy to assist you!